Service Encounters: Class, Gender, and the Market for Social Distinction in Urban ChinaThis lively study explores how social and economic changes to Chinese society create new cultural values and forms of inequality. Amy Hanser examines changes to a particular set of jobs service work, in this case salesclerk work and the nature of the social interactions involved. It argues that a new structure of entitlement, which makes elite groups feel more entitled to public forms of respect and social esteem, is constructed in settings like new,